Shipping
Free Standard Shipping on National Orders - International Shipping Rates confirmed at checkout - Priority Shipping available for USA customers
💝 All items at Luv Alwayz are made to order. This means as soon as you order, our team gets to work producing your item!
USA & Rest of the World
🎁 We ship most products within 1-4 business days from our US warehouse. After that, items typically arrive to customers within:
USA: 2-5 working days
Canada: 5-10 working days
Australia, New Zealand: 8-20 working days
Rest of the World: 5-20 working days
If you wish to contact the carriers, you may use the following details:
USPS: 1-800-275-8777 (Orders in the USA Only)
UPS: 1-888-742-5877 (Orders in the USA Only)
Australia Post: 00 61388479045
Check your local mail carrier's website for the latest shipping updates.
If you would like further assistance, or if you have any questions, please email our support team.
WHY IS MY TRACKING NOT MOVING?
For US domestic shipping, tracking numbers may take up to 24 hours to start updating. If the updates stop during transit, allowing up to 5 business days will usually provide further updates.
For International shipments, tracking numbers start updating 5-10 days after your item is shipped.
An item may be returned to sender, or it may show as delivered to one of our factories based in Florida or Amsterdam depending where the purchase was made.
In these cases, the most common reason is that the customer provided an incorrect or incomplete shipping address.
You can check the tracking history to see if the carrier has indicated what the issue was, though this reason is not always accurate.
Please contact us and provide your complete shipping address, including any apartment or unit numbers to request your Luv Alwayz Gift to be reshipped.
Once an item has shipped, we cannot change the shipping address.
In most cases, the item will be returned to sender and we can reship it once it's back with us. Contact us and provide your complete shipping address, including any apartment or unit numbers to request a Luv Alwayz Gift reshipment.
MY TRACKING SHOWS DELIVERED, BUT I HAVE NOT RECEIVED MY ITEM
We are not liable for any packages where the tracking shows as delivered. At Luv alwayz your satisfaction is of utmost importance so we will work with you to try and understand what has happened to your package. If it is proven that the package was stolen or delivered to the wrong address and after enough time has passed (at least 14 days) and a thorough investigation done by the customer, only then at our sole discretion will we consider a reshipment of the same item/s.
If you received the delivery confirmation notification a short while ago, please give it a few hours then check again, sometimes the carrier may scan a package as delivered even before they have physically delivered it.
Even if USPS tracking shows a status of “delivered”, the tracking is not always correct. In this case, it’s rare that a package is actually “lost”.
Please check with another household member who may have received the package and placed it somewhere within your home. Check with your neighbors to see if they’ve received the package on your behalf.
The package may still be enroute or at the Post Office. Wait a few days past the “delivered” date shown on the tracking to see if the item arrives.
The package may also have been delivered to the wrong address, perhaps a nearby neighbor. Please check with neighbors, your postal carrier and/or call your post office and inquire.
The Post Office now has GPS info on all scanned delivered packages. Contact your Post Office and have them check the actually delivery address.
If all the above steps fail to turn up the package, then the issue may be related to stolen mail. You might need to file a “stolen mail/package” report with your local police department so there is a record of mail theft in your area. They may carry out an investigation and complete a report of which you would need a copy of to file an insurance claim.
If you have further questions, please contact our support team.