FAQs
Where is my order?
We strive to send every order as quickly as possible! We promise to ship all orders as quickly as possible and if any order or item will take more than 2-5 days to ship we will contact you to let you know the updated production time.
Why isn't my tracking number working?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping can take anywhere from 1 to 4 weeks depending on which country you are shipping too, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
The Tracking Number says delivered, but I haven't received my order.
All domestic delivery issues become the responsibility of USPS once your item has been shipped. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
How do discount codes work?
Only ONE discount can be applied on our Checkout page. You can add your discount code only after you click on Checkout while in your Cart.
What is the store's cancellation policy?
In case you decide you did not want to purchase an item made on our website, please notify us within 24 hours of your purchase for us to be able to stop the order fulfillment process. In case the order has already been picked up by our shipment carrier, we unfortunately cannot cancel the order anymore and it will be delivered to you.
In most cases, if you notify us within 24 hours of your purchase, we will be able to cancel your order, no questions asked.
How long will it take to receive my order?
Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out.
Current Production Time: 2-5 days
What's your return and exchange policy?
ALL SALES MADE ARE FINAL
We do not accept returns unless there is a defect product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect. For more information on our return & exchange policy click here: Returns & Exchange
How do I take care of my new items?
- Apply lotion, cosmetics, hairspray, and perfume before dressing in our jewellery
- When undressing, wipe each piece with a clean soft cloth to remove any oils and perspiration.
- Never wear jewellery when doing physical work such as housekeeping, gardening or exercise.
- Never expose jewellery to household cleaning products.
- Never expose jewellery to chlorine swimming pools or hot tubs.