Shipping policy

Free Standard Shipping on National Orders - International Shipping Rates confirmed at checkout

💝 All items at Luv Alwayz are made to order. This means as soon as you order, our team gets to work producing your item!

🎁 We ship most products within 1-4 business days. After that, items typically arrive to customers within:

USA: 2-5 working days

Canada: 5-10 working days

UK, most of EU: 3-7 working days

Australia, New Zealand: 8-20 working days

Rest of the World: 5-20 working days

Once an item is fulfilled and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways.

We offer package protection as an option at check out which covers any 

items marked as delivered but reported missing.

If the order falls under the following, you may request a remake:

  • The item itself, an attachment, or the box arrived damaged.
    We will only resend the damaged parts of the order, except in cases were the item itself is damaged or poor quality.
    For example if a chain or box is damaged, we would resend the chain or box on it's own. If a pendant itself is damaged or faulty, remaking the entire order is fine
  • The artwork received is incorrect, or the wrong item was received.
    If a message card is wrong or damaged, we would resend the message card only. For products that may have been received with the wrong design or product, Luv Alwayz must receive a video of the product and the package that the product was received in. If we do not receive this information, your request for a remake will be denied.
  • The item has been stuck in transit for an unreasonable amount of time.

Please email us at support@luvalwayz.com if you have any questions.

 

WHEN WILL I RECEIVE A TRACKING NUMBER?

Please allow 2-5 business days to receive a tracking number.

If an order has been shipped and the tracking has not been updated 30 days (15 days if within the EU) from the date shipped, you may contact support@luvalwayz.com for further investigation.

 

WHICH SHIPPING CARRIER DO YOU USE?

For USA Domestic orders, we use USPS First Class with tracking.

For Canada orders, we use UPS, running on an equivalent to First Class International service.

For Europe, UK, and International, we use Landmark Global, running on an equivalent to First Class International service.

Onceyour Luv Alwayz Gift has landed in the destination country, it is delivered by the domestic mail carrier in that country.

Please note: All International domestic mail carriers operate a little differently. Please be aware that some may have reduced tracking facilities.

If you wish to contact the carriers, you may use the following details:

USPS: 1-800-275-8777 (Orders in the USA Only)

UPS: 1-888-742-5877 (Orders in the USA Only)

Australia Post: 00 61388479045

Landmark Global: https://landmarkglobal.com/eu/en/contact

Check your local mail carriers website for the latest shipping updates.

If you would like further assistance, or if you have any questions, please email us at support@luvalwayz.com.

 

WHY IS MY TRACKING NOT MOVING?

For US domestic shipping, tracking numbers may take up to 24 hours to start updating. If the updates stop during transit, allowing up to 5 business days will usually provide further updates.

For International shipments, tracking numbers start updating 5-10 days after your item is shipped.

Once the item is showing as in transit, it will pause updates once it leaves the USA. For most countries, it'll start updating again within 15 days, usually once it has cleared customs in the destination country.






WHY HAS MY ITEM HAS BEEN RETURNED TO SENDER?

An item may be returned to sender, or it may show as delivered to one of our factories based in Florida or Amsterdam depending where the purchase was made.

In these cases, the most common reason is that the customer provided an incorrect or incomplete shipping address.

You can check the tracking history to see if the carrier has indicated what the issue was, though this reason is not always accurate.

Please contact us at support@luvalwayz.com and provide your complete shipping address, including any apartment or unit numbers to request your Luv Alwayz Gift to be reshipped.


IN THE EVENT OF A WRONG ADDRESS

Once an item has shipped, we cannot change the shipping address.

In most cases, the item will be returned to sender and we can reship it once it's back with us. Contact us at support@luvalwayz.com and provide your complete shipping address, including any apartment or unit numbers to request a Luv Alwayz Gift reshipment.

 

MY TRACKING SHOWS DELIVERED, BUT I HAVE NOT RECEIVED MY ITEM

We are not liable for any packages where the tracking shows as delivered. At Luv alwayz your satisfaction is of utmost importance so we will work with you to try anunderstand what has happened to your package. If it is proven that the package was stolen or delivered to the wrong address and after enough time has passed (at least 14 days) and thorough investigation done by the customer, only then at our sole discretion will we consider a reshipment of the same item/s.

If you received the delivery confirmation notification a short while ago, please give it a few hours then check again, sometimes the carrier may scan a package as delivered even before they have physically delivered it. 

Even if USPS tracking shows a status of “delivered”, the tracking is not always correct.  In this case, it’s rare that a package is actually “lost”.

Please check with another household member who may have received the package and placed it somewhere within your home. Check with your neighbors to see if they’ve received the package on your behalf.

The package may still be enroute or at the Post Office. Wait a few days past the “delivered” date shown on the tracking to see if the item arrives.

The package may also have been delivered to the wrong address, perhaps a nearby neighbor. Please check with neighbors, your postal carrier and/or call your post office and inquire.

The Post Office now has GPS info on all scanned delivered packages, Contact your Post Office and have them check the actually delivery address.

If all the above steps fail to turn up the package, then the issue may be related to stolen mail. You might need to file a “stolen mail/package” report with your local police department so there is a record of mail theft in your area.  They may carry out an investigation and complete a report of which you would need a copy of to file an insurance claim.

 

If you have further questions, please contact us support@luvalwayz.com.